Support
Support email
Email: support@nomnote.com
We aim to respond within a few business days.
Response time
We typically reply within 2โ3 business days. For account or data requests we may take longer to verify and process.
FAQ
- How do I delete my account? Open the app โ Settings โ scroll to Danger Zone โ Delete Account. Confirm to permanently remove your account and data.
- How do I report a review or user? Tap the 3-dot menu on a review to Report Review, or tap the reviewer's name to open their profile and use Report user / Block user.
- I forgot my password. On the sign-in screen, tap "Forgot password?" and enter your email to receive a reset link.
Troubleshooting
- App won't load or crashes. Ensure you have the latest version from the App Store or Google Play. Try closing and reopening the app, or restarting your device. If it persists, contact us with your device and OS version.
- Can't sign in. Check your internet connection. For password sign-in, use "Forgot password?" if needed. For Google or Apple sign-in, ensure you're not blocking the sign-in popup.
- Reviews or data not syncing. Check your connection and try pulling to refresh. Log out and back in if the issue continues.